Refund Policy
At Sophie North Atelier, we want you to feel confident in your purchase. If something is not quite right, we are here to help.
Order Cancellations
Orders can be cancelled as long as they have not yet been processed or shipped. If your cancellation is confirmed in time, you will receive a full refund.
Once an order has been shipped, it can no longer be cancelled.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned in the original packaging
A proof of purchase is required for all returns.
Before sending your return, please contact us at:
info@sophienorth-atelier.com
so we can provide you with the correct return instructions.
Return Shipping
If you decide to return an item, the return shipping costs are your responsibility.
If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs.
Processing Returns
Once your return has been received, we will inspect the item and process it within 3–5 business days.
You will receive a confirmation email once your return has been completed.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
Important Notes
- Personalized or custom-made items cannot be returned or refunded
- Returned items must meet all conditions stated above
- We do not charge any restocking fees
Refunds
After your return has been approved, your refund will be issued to your original payment method.
Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Delayed or Missing Refunds
If you have not received your refund yet:
- First, check your bank account again
- Then contact your credit card provider, as processing times may vary
- Next, contact your bank
If you have completed these steps and still have not received your refund, please contact us at:
info@sophienorth-atelier.com