Terms & Conditions
1. Agreement to Terms
These Terms of Service form a legally binding agreement between you (“you” or “customer”) and Sophie North Atelier (“we”, “our”, or “us”) regarding your use of our website and services.
By accessing our website, placing an order, or using any of our services, you agree to these Terms, along with any related policies such as our Privacy Policy and Return Policy.
If you do not agree with these Terms, please do not use our website.
Our store is intended for individuals aged 18 years or older. By placing an order, you confirm that you meet this requirement.
2. International Orders
We offer worldwide shipping and aim to provide a consistent experience regardless of your location.
Orders may be processed and shipped through our international fulfilment partners. Delivery times can vary depending on your location, customs procedures, and local carriers.
As a customer, you are responsible for complying with any local laws and regulations, including import duties, taxes, or other requirements in your country.
Any additional customs charges or import fees are the responsibility of the customer.
3. Intellectual Property
All content on our website, including text, images, logos, and design elements, belongs to Sophie North Atelier and is protected by applicable intellectual property laws.
You may not copy, reproduce, or distribute any content without prior written permission.
4. Products and Use
We offer carefully selected clothing and lifestyle pieces designed with attention to quality and detail.
All products should be used as intended. We reserve the right to modify or discontinue products at any time without prior notice.
5. Product Responsibility
We aim to provide high-quality products, but it is the customer’s responsibility to use items appropriately and follow any provided care instructions.
We are not responsible for damage, loss, or issues resulting from misuse, improper handling, or failure to follow instructions.
6. Orders and Payments
All orders must be paid in full at the time of purchase. We accept secure payment methods available through our checkout system.
Prices are displayed in the selected currency and may vary depending on your location.
We reserve the right to refuse or cancel any order if necessary.
7. Returns and Faults
If you receive a defective or incorrect item, please contact us within a reasonable timeframe.
We may offer a replacement or refund depending on the situation. For full details, please refer to our Return & Refund Policy.
8. Limitation of Liability
To the extent permitted by law, Sophie North Atelier is not liable for:
- Indirect or consequential damages
- Losses resulting from improper use of our products
- Claims exceeding the value of the purchased product
Nothing in these Terms affects your legal rights under applicable consumer laws.
9. Governing Law
These Terms are governed by the laws applicable within our operating jurisdiction.
Any disputes arising from the use of our website or services will be handled in accordance with applicable legal frameworks.
10. Communication
By providing your contact details, you agree that we may contact you regarding your order or relevant updates.
You may also receive marketing communications if you have opted in. You can unsubscribe at any time.
11. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including but not limited to natural events, disruptions in supply chains, or technical issues.
12. Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise this right, please contact us at:
info@sophienorth-atelier.com
Items must be returned unused and in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty.
13. Contact Information
For any questions or concerns regarding these Terms, you can contact us at:
Sophie North Atelier
📧 info@sophienorth-atelier.com